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Process Consulting

Designing digital business processes throughout your company


Unlock the full potential of your processes with the cbs process improvement framework!

It provides answers to the most important questions:


• What are my most important or critical processes and how do I identify them?
• How can I improve my processes? Where do I start to optimize them?
• How is my company performing in comparison to my competitors?
• What is the best approach to improve my processes?
• Do I have a complete understanding and in-depth knowledge of my process flows?
• Are my processes too complex?


We guide you with your framework from finding the best improvement approach to the implementation and monitoring of the optimized processes. Our process improvement framework is combing reliable approaches of Six Sigma, Lean principles and, iterative continual improvement process (CIP), state-of-the art methods and tools to successfully unlock the full optimization potential. Our process analysis is delivering the answers to identify the processes with the most optimization potential. We identify critical processes and prioritize them. We identify pain points and start a root cause analysis with in-depth system analysis and process mining. Moreover we compare processes by benchmarking and evaluate process improvement potentials regarding business benefits, efficiency, innovation and simplification potential.

Our offering: Process consulting from the quality leader

  • We guide and support companies to analyze current structure, develop process houses and underlying documentation approaches and support them by documenting processes
  • Together with our customers we analyze existing governance structures, roles and organization and derive target pictures that support global and standardized process landscapes
  • cbs consultants are familiar with process reference models (e.g. APQC, SCOR, etc.) and can structure a company according to customer requirements and their organizational needs (process-oriented vs. functional-oriented models)
  • We are trained in process modelling according to BPMN 2.0 standards
  • cbs leverages this knowledge and the methodology to structure and support projects where process analysis and process design is required (e.g. S/4HANA greenfield implementation)
We find answers to current strategic challenges, a volatile market situation and customer demands and guide companies on their path to a digital future.

Oliver Dorsner

Consulting Director

The smart way to gain transparency and to unlock optimization potentials 

What are my most important or critical processes and how do I identify them? Is there a reliable way to see my current as-is processes? These are the questions many industrial companies ask themselves. And further: How can I identify compliance issues or bottlenecks in my processes in a smart way? How well I know my processes? How can I get insights in the processes fast? How harmonized are my processes? How can I verify my pain points or gut feelings with data? Can process automation improve my process performance?


Our consulting services: We x-ray your systems and processes

  • We use Process Mining tools to visualize and analyze the current as-is process flows from IT systems like SAP or Salesforce based on event logs
  • Based on the visualization, we analyze processes, its variances and their frequency faster than with regular approach like data analysis or workshops
  • Process Mining tools act as an X-Ray for your IT systems and processes. The tools show the processes as they are processed in the IT systems
Our partner:

Contact Person

For a detailed consultation we are of course also happy to assist you personally. Just contact us directly:

Oliver Dorsner

Consulting Director

Phone: +49 6221 3304-0