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Business Solution Management

Focus on quality and flexibility for global SAP system operations

Enhanced application management for global system operations

RUN & CARE by cbs: As a solution and service provider, we support our customers throughout the entire life cycle, in project and operational phases.

We support the application operation of individual functions, modules and applications as well as the complete SAP system landscape. As consultants, we help to develop a sustainable support concept in the environment of global requirements and accompany its implementation. Our offers are demand-oriented: Our goal is to provide customised, scalable and flexible solutions for our customers’ SAP application operations.

Delivery Models

Experts on Demand

You usually take care of your system yourself and need occasional support? Then “Experts on Demand” is just right for you. If necessary, contact us and we will clarify together how and when we can help you.

Application Management Services

In cases where the operation of one or more SAP applications is to be outsourced, cbs offers fully comprehensive application management with service desk and incident management, problem management, change management and service request management. Our service management ensures consistently high service quality. By means of a standardized procedure within the scope of the transition, we ensure that we are familiar with both the support processes and the SAP systems of our customers and can take over the service in full within the shortest possible time.

Application Process Management

Our Application Process Managers take on the role of a process owner in your IT and are the contact person for the business department. For technical issues, we help you with Experts on Demand or Application Management Services or, in the case of projects, with our consulting services. However, this does not usually cover all tasks. Together with our Application Process Managers, process optimisations are designed and the implementation is planned. The actual implementation is monitored and set live. If necessary, parallel projects are coordinated. Where required, additional tasks are taken on.

Application Experts

Dedicated consultants for a set period of time and for a fixed number of days per week. Shortage of skilled workers and demographic change mean that more and more positions in internal IT remain unfilled. Employees leave the company and the positions cannot be filled. Within the scope of our Application Expert offer from our Business Solution Management portfolio, we offer support for this. Different SAP topic/module-related points are dealt with flexibly.

You can count on that.

There are many ways to provide these services. We focus on quality and customer satisfaction. We achieve this through:

The average SAP experience of our consultants is 15.6 years. With this background of experience, we often solve our customers’ problems at first contact. The combination of application knowledge and technology knowledge enables us to support systems that are highly customized (e.g. many user exits, Z programs).

All members of the AMS team are ITIL certified. Service Managers have ITIL Expert training. This means that we not only understand the service processes of our customers but can also support the optimization of these processes.

SAP knowledge is important, but not everything. Service processes should also meet customer requirements. To check our quality requirements there, we regularly have ourselves certified by SAP. We are an “SAP-certified provider of SAP S/4HANA Solutions Operations”.

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Customer satisfaction is our top priority. We regularly discuss the quality of our services with our customers. It is also important to us not to stop at the SAP system boundaries, but to coordinate the necessary steps in connected systems as well.

Extended Services

In addition to basic monitoring solutions, cbs offers an automated solution for application monitoring. The focus is not on replacing basic monitoring, but on business-critical KPIs and the automatic generation of alerts based on customer-specific configuration.

To enable KPI measurements, cbs offers a customisable framework of reports that are installed on customers’ SAP systems and extended on customer request. The checks are carried out automatically and regular reports are sent to agreed recipients.

In coordination with the customer, cbs can react immediately to events as they occur and provide a solution with the help of its AMS team. The combination of automated application monitoring and event support by the cbs AMS team allows customers to focus on their business while ensuring stable operations.

Excellence in authorization concepts and user administration. Create transparency and set up your system landscape for the future. With expertise in SAP Authorizations and Access Control.

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Consistent high test quality, even in regression testing, is important for system stability. However, quality often deteriorates over time. With the Test Factory and a standardized test procedure, we ensure consistent high test quality.

Whether in preparation for an S/4HANA conversion or during ongoing operation: It makes sense to relieve the system of old data. We design your archiving procedure, implement it and take care of the operation.

For secure and compliant operations based on the SAP Secure Operations Map, we provide comprehensive support in the areas of organization, processes, application, system and environment in risk analysis, assessment and removal/mitigation, as well as in the preparation and follow-up of internal and external audits.

Processes can only be executed error-free with high data quality. With cbs MDV, cbs has a tool for increasing data quality. Once implemented, it is important to perform the corresponding analyses and cleanups periodically. This is a service we are happy to provide for you.

Are your service processes no longer optimally aligned with your company’s needs? We support you in redesigning and implementing the processes.

Based on the experience of more than 100 customer projects, our ITIL Experts provide support within the scope of our Application Management Services.

Become part of the challenge

Apply now

We connect you with impressive experts who meet you at eye level and form a team that is characterized by exceptional cohesion and professional exchange at a high level. Take responsibility, use your skills and develop your potential, because with us you can do what you love.

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Functional Coverage – Our Expertise

We offer our services for the following SAP solutions:

SAP ERP

SAP S/4HANA (On-Premise & Cloud)

SAP Human Capital Management (HCM) / SuccessFactors

SAP Global Trade Services (GTS)

SAP BI (BW, SAC, DWC)

SAP Master Data Governance (MDG)

SAP SCM (APO, IBP, EWM, TM)

SAP C/4HANA

SAP Product Lifecycle Management (PLM)

SAP Business Technology Platform (BTP)

SAP PI, PO & CPI

Services for S/4HANA

Run your SAP Applications

The Lean Pre-Study is aimed at customers who do not want to conduct a large preliminary study with process analysis. The focus is on the must-do’s, technical topics and program/project planning.

Conversion as easy as an upgrade!

Lean Conversion is a procedure for customers who want to go 1:1 to S/4HANA. Only the must-do’s are implemented, coding is adapted where necessary. Innovations are carried out before or after the conversion project.

The S/4 project is often a company’s largest SAP project. The challenges for internal IT are correspondingly great. But who is then responsible for the ongoing operation of the existing SAP landscape? With S/4HANA Backfill, cbs ensures that systems run error-free until they are replaced by S/4HANA and that any necessary adjustments are made.

Customers

Contact Person

For a detailed consultation we are of course also happy to assist you personally. Just contact us directly:

Jürgen Remmert

Consulting Director

Phone: +49 6221 3304-0

Email: kontakt@cbs-consulting.de